Business Support Assistant SC5 - Programme Support, Coordination and Knowledge Management

Description

Business Support Assistant SC5 - Programme Support, Coordination and Knowledge Management Organization: World Food Programme Job requisition: JR127583 Location: Lusaka, Zambia, The Republic Of Country: ZM Time type: Full time Posted: 2026-10-13 Application deadline: 2026-10-26 DEADLINE FOR APPLICATIONS 26 October 2026-23:59-GMT+02:00 Central Africa Time (Lusaka) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP? - WFP is a 2020 Nobel Peace Prize Laureate. - WFP offers a highly inclusive, diverse, and multicultural working environment. - WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. - A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. - We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). REPORTING Reporting to the Business Support Associate, the Business Support Assistant will deliver standard business support processes for the Programme Unit including Field Offices to facilitate effective and efficient service delivery. KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive): 1. Integrated portfolio planning and coordination - Consolidated Programme workplan: Maintain a centralized, programme-wide workplan with an activity tracker to track overall implementation timelines and operational milestones; - Activity calendar: Manage a real-time calendar tracking all planned field activities/missions, workshops/trainings/launches/conferences, donor engagements, meetings with external stakeholders including Government and Cooperating Partners, and reporting deadlines. This is critical to ensure seamless collaboration across teams for activity implementation and prevent overlaps in activity dates and team composition. - Meeting calendar: Schedule and track recurring, strategic and cross-functional Programme meetings - Work planner/tracker: Maintain, monitor and ensure update of task-execution for mission preparation within agreed timelines, and follow-up tracking of escalation decisions. - Management action tracker (OneNote): Ensure log in, monitoring and follow up on outstanding action items arising from required management decisions/directives. 2. Workflow coordination - Concept Note workflow facilitation: Overseeing the end-to-end serial allocation, quality check, and review/approval routing across management levels – Head of Programme, Deputy Country Director (where required), and Country Director. - Note for Record (NFR) Processing: Quality-check and track NFRs through execution and appropriate filing. - Letters and Correspondence Management: Reviewing, quality control and maintaining continuous tracking of official letters and correspondence requiring HoP clearance and CD approval, and subsequent dispatch. Ensure receipt of letters by relevant stakeholders, while responsibility for bilateral follow-up remains with technical teams. - Approval routing: Direct documents through appropriate clearance and approval channels - Deadline tracking: Monitor workflow lead times and operational deadlines across all submissions. Ensure proactive follow up by serving as the primary operational contact to ensure mission reports, BTORs and routine operational deliverables are submitted within corporate lead times. - Action follow-up to completion: Proactively tracking all pending actions across all relevant units to ensure end-to-end transaction and operational closure. - Providing day-to

Sectors

Source

Source: wfp.org