Community Feedback Mechanism (CFM) Officer, SC8, Cox's Bazar

Description

Community Feedback Mechanism (CFM) Officer, SC8, Cox's Bazar Organization: World Food Programme Job requisition: JR127571 Location: Cox's Bazaar, Bangladesh, The People's R Country: BD Time type: Full time Posted: 2026-10-13 Application deadline: 2026-10-26 DEADLINE FOR APPLICATIONS 26 October 2026-23:59-GMT+06:00 Bangladesh Standard Time (Dhaka) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP? - WFP is a 2020 Nobel Peace Prize Laureate. - WFP offers a highly inclusive, diverse, and multicultural working environment. - WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. - A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. - We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). BACKGROUND The World Food Programme’s (WFP) Community Feedback Mechanism (CFM) is a formal two-way communication system comprised of human resources, processes, hardware and software, that facilitates the intake, management, analysis, actioning and resolution of feedback received from affected populations and other relevant stakeholders (including affected populations, WFP, cooperating partners, third party monitors, government representatives and service providers). It facilitates participative approaches into the humanitarian response and a rights-based approach to development work, and is grounded in the principles of accountability, transparency, equality, and non-discrimination. It aims to enable community members to share information, express concerns and needs or suggest changes with regards to their experience with WFP or the wider humanitarian system. To ensure effective complementarity between WFP’s CFM Mechanism, partner CFMs and inter-agency AAP mechanisms, initiatives and processes, WFP establishes CFMs in line with WFP corporate guidance and policies and is, therefore, enabled to refer allegations of sexual exploitation and abuse, harassment, fraud, corruption and quality issues. KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority): Community Feedback Mechanisms (CFM) 1. Document and support the appropriate functioning of the CFM customer relationship management (SugarCRM) tool and reported information through the various CFM channels; ensuring appropriate assignment, referral and closure, and final communication with the CFM user, in an accurate and timely manner as per the consent provided and in line with Standard Operating Procedures; 2. Support the development of easy-to-access and safe channels through which WFP stakeholders can lodge feedback and ask questions, making sure their referral and resolution cycle is properly mapped and documented; 3. Follow instructed procedures for handling sensitive cases and allegations of misconduct such as sexual exploitation and abuse (SEA), fraud, corruption, and theft in a timely and confidential manner; 4. Pro-actively identify and report on areas for improvement of the CFM, including but not limited to the accuracy and quality of information being shared with the CFM User, technical issues with the CRM, improvements to the data intake form, procedures on how to handle difficult CFM users; 5. Chair the CFM Task Force in Cox’s Bazar and conduct, as required, CFM team meetings to present findings of the CFM to senior management in Cox’s or in support of meetings organized by the Dhaka CFM team, address concerns; Contribute to guidel

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Source: wfp.org