Customer Feedback System
Ente: Kent County Council
Scadenza: 2026-04-29
Importo max: 157.625 EUR
Paese: GB
Descrizione
Contract was awarded via G-Cloud 14.
Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses.
The system encompassed the following types of feedback:
• Customer Feedback - Comments, Complaints and Compliments
• Local Ombudsman Complaints
• Member Complaints
• Freedom of Information Requests
• Subject Access Requests
• Environmental Information Regulations complaints
The initial contract term is for 2 Years with a possible 1 Year extension.
Settori: Public Procurement, Government, NHS, Healthcare
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