[FAO] National Professional Officer (Client Support)
Ente: FAO - Food and Agriculture Organization of the United Nations
Scadenza: 2026-09-12
Paese: INTL
Descrizione
National Professional Officer (Client Support) Provide oversight and support to the SSC team for effective administration. FAO - Food and Agriculture Organization of the United Nations Open positions at FAO Bangkok ( Thailand ) Show advice for this position Application deadline in 18 days : Friday 11 Sep 2026 at 21:59 UTC Open application form Overview Provide oversight and support to the SSC team for effective administration. You have: National of Thailand Advanced university degree (Master's degree or equivalent) in human resources, business administration, industrial psychology or a related field. One year of relevant professional experience in human resources management and/or administration and/or finance and/or travel management in an international organization. Working knowledge (proficiency - level C) of English and of the local language (Thai). New: join our group on Facebook! UN Talent on Facebook Details Organizational Setting The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through FAO's Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment and a better life, leaving no one behind. FAO's commitment to environmental sustainability is integral to our strategic objectives and operations. The Regional Office for RAP is responsible for leading FAO's response to regional priorities for food security, agriculture and rural development through the identification, planning and implementation of FAO's priority activities in the region. It ensures a multidisciplinary approach to programmes, identifies priority areas of action for the Organization in the Region and, in collaboration with departments and divisions at Headquarters, develops, promotes and oversees FAO's strategic response to regional priorities. RAP also advises on the incorporation of regional priorities into the Organization's Programme of Work and Budget and implements approved programmes and projects in the region, monitors the level of programme implementation and draws attention to problems and deficiencies. RAP develops and maintains relations with region-wide institutions including the Regional Economic Integration Organizations (REIOs). The Regional Office supports regional policy dialogue on food security, agriculture and rural development issues, facilitates the emergence of regional partnerships, and supports capacity development' and resource mobilization for food security, agriculture and rural development in the region. The position is located in the Shared Services Centre (SSC) Contact Centre of RAP in Bangkok, Thailand. Reporting Lines Working under the overall guidance of the Assistant Director-General/Regional Representative, the National Professional Officer (Client Support) reports to the Client Support Officer in the SSC Budapest. Technical Focus Provides oversight to the team and expert advice on the support of human resources, finance, travel, and other services offered by the SSC. Key Results Effective and efficient provision of administrative support, supervision of SSC team and monitoring of performance. Key Functions • Supervises the daily operations and ensures adequate work distribution at all times; monitors individual and team level performance against Key Performance Indicators (KPIs) and addresses any issues to ensure that the service standards are met. • Monitors overall quality assurance including queries and transaction requests received by SSC; serves as escalation point for processors; resolves complex transactional issues and client inquiries; identifies and escalates potential issues/risks and technology improvement opportunities. • Fosters effective client partnerships and joint accountability for process outcomes; coordinates Service Level Agreement (SLA) implementation and maintenance; supports periodic SLA performance reviews with clients; • Reviews and analyses requests for changes to services and scope; contributes to the performing of periodic quality assurance reviews for the various operational areas. • Supervises staff and assesses training and/or developmental needs and provides the necessary guidance and/or coaching; coordinates onboarding and training programme for newcomers in the team. • Coordinates the provision of advice to managers and initiators on appropriate approaches to be used in resolving any potential issues (HR, Travel, and other SSC-related services). CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING Minimum Requirements • National of Thailand • Advanced university degree (Master's degree or equivalent) in human resources, business administration, industrial psychology or a related field. • One year of relevant professional experience in human resources management and/or administration and/or finance and/or travel management in an international organization. • Working knowledge
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