Customer Zero: Scaling impact with Salesforce
Ente: Salesforce.org
Paese: US
Descrizione
Salesforce on Salesforce We are Customer Zero, rigorously testing, deploying, and adopting our own innovations every day. Here are our lessons learned and our business results — including over 1 million support requests handled by Agentforce and a 60% increase in annual contract value from our marketing leads. Jim Roth How Agentforce helps humans and AI agents achieve more together, helping to deliver faster answers and deeper impact. Featured Voices Jim Roth President of Salesforce Customer Success Rahul Auradkar EVP & GM, Unified Data Services & Einstein Emily Winslow Senior Director, AI Product Management, Customer Success Justin Lafferty We built Data 360 to get a unified view of the customer journey, and now it powers our apps, flows, and agents. Here’s what we learned along the way. Rahul Auradkar Erika Ehrli We implemented Data 360 to deliver a clearer picture of the customer journey. Here's how it's paying off — and how it's powering our AI agents. Lisa Lee The AI agent’s role on Salesforce.com has expanded in scope and value. Here are the biggest wins so far, and improvements to come. Jim Roth Discover how Salesforce is focusing on content, structured data, and human support to build AI agent success. Robert Xue Robert Xue, a software engineering architect on the Retrieval Augmented Generation team, takes us behind the scenes. Editors' Picks 1 Emily Winslow 2 Lisa Lee 3 Lisa Lee In this behind-the-scenes webinar, you'll discover how Salesforce transformed its Customer 360, Marketing, and Sales Automations with the power of Data Cloud, Agentforce, and automation. At Dreamforce, Ask Astro provided 23,000 accurate answers and personalized recommendations on demand. We set out to deliver enhanced customer success by introducing Agentforce on Help — an AI-powered tool that makes it easier for customers to find answers and get help faster. Agentforce handles tens of thousands of conversations each week and resolves more than 80% of these conversations autonomously. Nick Gibson Advancements in large language models have made AI data analysis and SQL generation easier for non-technical people. Here's how. See More Stories
Settori: educazione, workforce development, environment, nonprofit, CSR
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