[Mercy Corps] Leave cover - Fundraising Operations Officer - Edinburgh, UK
Ente: Mercy Corps
Paese: INTL
Descrizione
Leave cover - Fundraising Operations Officer - Edinburgh, UK Mercy Corps Open positions at Mercy Corps Show advice for this position Open application form Are you moving soon to Geneva, Switzerland? Super Logeur Details Description Location Edinburgh, UK Position Status Full-time, Temporary parental leave Cover Duration: Fixed Term up 9 months up to 12 months Closing date: Submit application by September 7 Risk Level: ☐ Level 3 XLevel 2 ☐Level 1 (Level 3: Frequent contact with participants, direct contact with children, access to sensitive data, and/or high level of accountability. Level 2: Some contact with participants; unplanned non-direct contact with children. Level 1: Likely to have no contact with participants or sensitive data) ABOUT MERCY CORPS Mercy Corps is a leading global organisation powered by the belief that a better world is possible. In conflict, in disaster, in hardship, in more than 30 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future. THE POSITION The Fundraising Team at Mercy Corps leads efforts to secure restricted and unrestricted funding while strengthening our relationship with supporters and enhancing our global brand. The Fundraising Operations function provides the systems, processes, data and financial support that enable effective and compliant fundraising. As Fundraising Operations Officer, you will provide essential operational support across gift processing, donor database management, financial reconciliation, data selections, reporting and campaign analysis. You will be responsible for delivering accurate and timely operational processes, maintaining high-quality donor data, and providing analysis and information to support fundraising activity and decision-making. The role requires a highly organised and detail-oriented individual who is confident working with data, systems and financial information. You will be expected to manage your own workload, identify and resolve issues, contribute to improvements in processes and systems, and work collaboratively with colleagues across the organisation. Experience working with a fundraising CRM or relational database, financial processing and data analysis is desirable. Experience in the charity sector and with Raiser’s Edge is advantageous but not essential. ESSENTIAL RESPONSIBILITIES Database Management Maintain accurate and complete donor and fundraising data within Raiser’s Edge and other relevant systems. Process data imports and updates from internal and external sources, ensuring data is accurate and meets agreed requirements. Carry out routine database checks and diagnostics, identifying and resolving data quality issues. Support colleagues with day-to-day use of fundraising systems and provide guidance on agreed processes and procedures. Contribute to the development and improvement of database processes, procedures and documentation. Gift Processing · Process donations and related transactions accurately and within agreed timescales. · Support the recording and reconciliation of fundraising income received through different payment channels. · Process donor refunds, cancellations, amendments and other gift-related transactions as required. · Support gift processing and acknowledgement activity during busy periods or in the absence of colleagues. · Ensure gift processing procedures are followed consistently and accurately. Finance and Reporting · Reconcile fundraising income and investigate discrepancies between fundraising systems and financial records. · Work with Finance colleagues to support the accurate and timely reconciliation of monthly fundraising income. · Support the preparation and submission of Gift Aid claims, including identifying and resolving exceptions or errors. · Support the development and maintenance of reporting dashboards and standard reports within Raiser’s Edge NXT and other systems. · Provide accurate data and analysis to support fundraising planning and decision-making. Data Selections and Campaign Analysis · Prepare and run accurate, targeted data selections for fundraising and supporter communications, including direct mail, email and other campaigns. · Translate selection requirements into clear data selection briefs and identify any data issues or limitations. · Prepare, clean and validate data for use in fundraising campaigns and mass communications. · Support colleagues with data and analysis required for campaign planning and evaluation, measuring results against agreed KPIs and identifying relevant trends, insights and areas for further investigation. Supporter Engagement · Respond to supporter enquiries received by phone, email and post, ensuring queries are handled accurately and promptly. · Process supporter requests and updates in accordance with agreed procedures. · Maintain accurate records of supporter interactions and communication preferences. · Con
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