[WFP] Asociado de Programas - Coordinador/a Emergencias
Ente: WFP - World Food Programme
Paese: INTL
Descrizione
M365 Product Support Specialist WFP - World Food Programme Open positions at WFP Rome ( Italy ) Show advice for this position Open application form AI Application Assistant: Maximize your UN job search. AI Application Assistant Details DEADLINE FOR APPLICATIONS 27 September 2026-23:59-GMT+01:00 Central European Time (Rome) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok . WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). JOB TITLE: M365 Product Support Specialist TYPE OF CONTRACT: Regular Consultant Level 2 UNIT/DIVISION: Workplace Services team / Foundational Technology Branch (TECM) / TEC Division (IT Division) DUTY STATION (City, Country): Rome, Italy DURATION: 11-months, in duty station. BACKGROUND AND PURPOSE OF THE ASSIGNMENT: The Collaboration & Productivity Team, within the Foundational Technology Services branch (TECM), serves as the foundational, operational core of WFP's use of Microsoft 365 tools: the organization's most-used platform that everyone depends on. The team is accountable to ensure the full suite of tools are secure, robust, and efficiently managed. Beyond reactive technical support, the team delivers proactive activities to empower users, reduce risk, and to enhance productivity organization-wide. By improving and optimizing the use of these tools, the team enhances every WFP team member to deliver on their role. Under the overall direction of the Chief of TECM Branch, the Workplace Services Lead, and under the direct supervision of the Collaboration & Productivity Team Lead, the M365 Support Specialist contributes to the effective day-to-day support and operational management of core corporate collaboration platforms. ACCOUNTABILITIES/RESPONSIBILITIES: 1. Accountable and responsible for software licensing, including assignment, optimization, renewals, forecasting, reporting, and vendor coordination to support effective service management and decision-making. 2. Responsible to administer and support Microsoft 365 services, including SharePoint Online, Teams, OneDrive, Exchange Online, Power Platform, and Copilot, managing user access, permissions, licenses, security groups, and service configurations. 3. Responsible for setup of Power Platform and Copilot environments, including users, permissions, licensing, and governance activities. 4. Oversee the monitor of Microsoft 365 service health, coordinate issue resolution, and communicate service impacts to stakeholders. 5. Responsible for SharePoint governance activities, including permissions, sharing controls, archiving, compliance, and stakeholder communications. 6. Responsible for the implementation of optimized administrative processes, identify automation opportunities, and contribute to continuous service improvement. 7. Responsible for the analysis of user feedback, support trends, and data to identify service improvements. 8. Responsible for the development and maintenance of documentation, procedures, knowledge articles, and administrative guidelines. 9. Responsible for technical support of high-level WFP staff meetings (Executive Board, WFP All Staff, Webcast Events). 10. Per
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