Supplier Resources
Ente: UPenn — Procurement
Paese: US
Descrizione
Supplier Resources Access the resources, support, and training you need to do business with Penn. For Suppliers Supplier Inquiry Form The Procurement Services Operations Center is a primary resource available to the supplier community on matters such as issues or topics relating to University processes, policies, and a supplier’s registration profile. Inquires may be directed to the Supplier Support Team using our online Supplier Inquiry form , emailing SupplierSupport@upenn.edu or leaving a voice mail message at 215-898-7216. The Center’s hours of operation are Monday – Friday from 9 a.m. – 5 p.m. US Eastern. Suppliers Registered in the Portal Suppliers in need of technical assistance should contact Jaggaer’s Supplier Support Team at 1-800-233-1121 or log onto the JAGGAER Customer Support Portal. Jaggaer is available to assist in technical matters, including resetting a supplier’s password, login issues, and other technical questions related to the supplier portal. Quick Reference Guides & Videos Browse quick reference guides and instructional videos to help you navigate Penn Marketplace and supplier processes. Quick Reference Guides Quick Reference Guides Penn Marketplace – How To Videos For Suppliers Quick Reference Guides (QRGs) are available on a range of topics. They are: Getting Started with Penn Marketplace QRG Request a New Supplier QRG Definitions of Supplier Registration Statuses Submitting a Non-PO Payment Request QRG SP Payment Request QRG Approve a Non-PO Payment Request QRG Using The Expanded Search Supplier List QRG Invoice Validation 1 Error QRG Penn Marketplace Information Session 6.20.2020 Foreign Supplier Handling QRG Supplier Onboarding – Proxy Registration (Video) Aug 28, 2018 Use the Will Call Option in Penn Marketplace (Video) Sep 4, 2018 Search for Invoices in Penn Marketplace (Video) Sep 4, 2018 Interpret the My Supplier Requests Dashboard (Video) Sep 4, 2018 Supplier Registration for Individuals/Payees (Video) Supplier/Independent Contractor Resource Guide Individual Registration Guide Additional supplier training materials are available on the Doing Business with Penn website. Supplier Frequently Asked Questions Q. What is Penn’s supplier portal? A. The supplier portal is a web-based solution that allows suppliers and payees to collaborate with Penn in a secure, online environment. Penn’s supplier portal technology is hosted by Jaggaer (formerly known as SciQuest), and is part of the larger Penn Marketplace Enhancements initiative. Q. Who is a Penn supplier? A. A Penn supplier is any individual, company, or organization that receives a payment from the University of Pennsylvania and has a supplier record with Penn. This may include payments made via purchase orders (POs), non-purchase order payments, or reimbursement to payees who do not work at Penn. Q. What are the benefits of the supplier portal? A. There are several benefits of conducting business with the University via the portal. They are: Secure online access to the portal to self-register your company, manage information, and select payment methods, including direct deposit; Access to the status of invoices along with information about purchase orders (PO) and payments at any time; and Convenient submittal of invoices online, including PO Flip-to-Invoice capability. Q. Who can access the supplier portal? A. Any Penn supplier who registers and is approved may be granted access, including PO suppliers, independent contractors, non-PO suppliers such as legal firms and utilities, limited engagement providers, and honoraria. Q. Can a supplier create its password for the portal? May more than one user have access to the system? A. The supplier creates and manages its unique password. Multiple users may be added by the supplier and the supplier’s main contact determines and manages which users can perform specific functions (i.e. – inputting or editing banking information) within the portal. Q. Is there a way for suppliers to update their information on the portal? A. The portal is “self-service” for suppliers once they register. Suppliers may log in and update their profile, including contact or payment information, at any time. Q. I have forgotten our password. What should I do? A. Visit “Doing Business with Penn” . At the portal’s log-in screen, the supplier/payee should click on the “Trouble Logging In?” link. Please complete the request for assistance and an email with instructions on resetting your password will be emailed to the supplier’s contact of record. Q. How does a supplier/payee know when they are approved as a Penn supplier? A. Upon Penn’s approval of the requester’s submittal, the Penn end user with whom the supplier has been working will receive an email indicating that the supplier has been approved and is available in the Penn Marketplace. A supplier can also log onto the supplier portal and view Summary in the Supplier’s Profile for information. Q. I am having difficulty completing our organization’s regist
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